UPM Traders / UPM Riders
Effective date: March 29, 2026. This policy explains how we collect, use, and protect personal information when you use our website, mobile apps, and delivery services.
Information We Collect
We may collect your name, phone number, email address, delivery address, order details, approximate location, payment-related records, and device information required to operate our service.
How We Use Information
- To create and manage customer, rider, and store accounts.
- To process orders, payments, and delivery updates.
- To assign riders and improve delivery accuracy.
- To send alerts, support responses, and service notices.
- To maintain platform safety, security, and fraud checks.
Information Sharing
We only share necessary information with restaurants, riders, payment partners, and service providers involved in fulfilling your order or supporting our platform. We do not sell your personal information.
Data Protection
We use reasonable technical and administrative measures to protect account and order information. However, no online system can be guaranteed to be completely secure.
Your Rights
You may contact us to correct your account information, request support, or raise privacy concerns related to our services.